When you create your free account, AbusePipe.com assigns you a unique ID, e.g. 22.
Each account has a special email address for you only, e.g. email@example.com.
Abuse complaint emails sent to firstname.lastname@example.org should be forwarded to email@example.com for analysis.
AbusePipe.com takes care of all the rest.
Custom reporting, automated reports, notifications - are all handled for you.
AbusePipe can be configured to ignore non-routable addresses, internal routers, fire walls and any other internal hardware connected to you network, to prevent false readings. IP addresses can be ignored by range or individually. Note - the address of the complaint email itself is automatically ignored.
Our data warehouse style data model also allows you to apply reporting tools such as Brio and Business Objects to the captured data.
Our system is capable of easily handling 6,500 emails every 30 minutes (10 million per month), with daily, weekly and monthly reports turned around in seconds with our unique data warehouse.
Our data retention strategy can be set to maintain 6 month's data or more, as required. This is useful for analyzing repeat offenders, and also to maintain data to fulfill legal obligations.
Once processed, abuse complaint emails can be moved to another folder for archive purposes, deleted, marked as read, or tagged with special text in the subject line.
AbusePipe can be configured to automatically reply to people reporting abuse.
AbusePipe can be customized to insert contact records in your CRM database, so follow-up can be handled as a daily call centre activity. Records can also be inserted when various conditions are met e.g. email flooding etc.